Frequently Asked Questions
Everything you need to know about our innovative garden and garage tools.
What is the warranty period for Giraffe Tools products?
All Giraffe Tools products come with a standard 2-year warranty from the date of purchase, covering any manufacturing defects or performance issues under normal use.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Are replacement parts available for retractable hose reels?
Yes, we stock a wide range of replacement parts including nozzles, lead-in hoses, and mounting brackets to ensure your tools remain functional for years to come.
Can the retractable hose reels be mounted on any surface?
Our hose reels are designed to be mounted on sturdy surfaces such as brick, concrete, or wood studs. We provide all necessary heavy-duty mounting hardware in every package.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through select financing partners.